Jewelry with soul

Where do you ship?

We ship worldwide — from our little corner of the woods to wherever you call home.

How long will my order take to arrive?

Orders are usually packed within 2–3 business days. Shipping times vary depending on your location, but most domestic orders arrive within a week, and international orders within 2–3 weeks.

Do you offer tracking?

Yes! As soon as your order is on its way, you’ll receive a tracking link so you can follow its journey.

What’s your return policy?

We accept returns and exchanges within 30 days of delivery, as long as the jewellery is unworn and in its original packaging.

How do I start a return or exchange?

Just reach out to us at support@lupinelaneco.com with your order number, and we’ll guide you through it.

Can I return a gift?

Yes, we can help with gift returns or exchanges — no need to worry about awkwardness, we’ll handle it with care.

How do I care for my jewelry?

If you'd like to achieve a worn, authentic feel to your piece, feel free to use it and abuse it! As time goes by, you will notice slight imperfections that will make the earrings your own. If you'd prefer your piece to maintain long-lasting shine, we'd encourage the following care instructions:

• Avoid wearing when in bed, in the shower, or during strenuous physical activity.
• Avoid exposure to perfume, deodorants, hairspray, salt water, chemicals, or other abrasive substances.
• Store your piece in a suitable airtight container when not being worn.
• Clean regularly using a polishing cloth or jewelry cleaner.

Can I shower or swim with my jewelry?

We recommend removing your pieces before swimming, showering, or exercising — water and chemicals can dull the finish over time.

What materials do you use?

Our pieces are made of 100% sterling silver and plated in 18k gold. All precious metals are supplied by RJC Chain of Custody certified refiners. 

Do you offer resizing?

At the moment we don’t resize rings, but we’re happy to help you find your perfect fit before ordering.

What if my piece doesn’t fit?

No problem — contact us at support@lupinelaneco.com and you can exchange it within 30 days.

Where are your designs created?

Each design begins in my cottage in the woods, inspired by quiet moments in nature and the stories that come from them.

Are your materials sustainably sourced?

Yes — we use recycled metals, recyclable packaging, and sustainably sourced materials whenever possible.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and more — safe and secure.

Do you offer gift cards?

Yes! Our digital gift cards make it easy to give the gift of choice.

Can I use more than one discount code?

Only one discount code can be applied per order.