1. Introduction
Welcome to Lupine Lane Co. (“we”, “us”, “our”). Lupine Lane Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how it’s protected, and your rights relating to it.
2. What Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
- Information You Provide: When you register an account, place an order, subscribe to our newsletter, contact support, or otherwise interact with us, we may collect your name, email address, shipping address, billing address, phone number, payment details (via secure payment processors), and any other details you choose to provide.
- Information Collected Automatically: We use cookies, web beacons, and other tracking technologies to gather data about how you interact with our website. This may include your IP address, browser type, device type, operating system, pages visited, time of visit, referring URL, and browsing behavior.
- Third-Party Information: If you use third-party services connected to our site (for example, payment gateways or social media logins), we may receive information about you from those services.
3. How We Use Your Information
We use your personal information for various purposes, including:
- Fulfilling orders and providing customer service
- Processing payments and preventing fraud
- Communicating with you (order confirmations, shipping notices, newsletters, promotions)
- Improving our products, services, and website (analytics, testing)
- Marketing and advertising (with your consent where required)
- Complying with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tools to remember your preferences, track browsing activity, improve site performance, and for marketing purposes. You can manage or disable cookies via your browser settings. However, some features of the site may not function properly if cookies are disabled.
5. Sharing Your Information
We may share your personal information under the following circumstances:
- With service providers who perform services on our behalf (e.g., payment processors, shipping companies, email services)
- With third parties for legal or safety purposes (if required by law, to protect rights, property, or safety)
- In connection with a business transaction (sale, merger, reorganization)
- With your consent
6. Data Security
We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as needed for the purposes set out in this policy or as required by law. Order records, for example, may be kept for several years for accounting or legal compliance.
8. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Access: to know what personal information we hold about you
- Correction: to correct inaccurate or incomplete data
- Deletion: to delete your personal information
- Objection: to certain processing (especially marketing)
- Portability: to obtain and reuse your data in another service
9. Children’s Privacy
Our services are not directed to children under 16 (or the age required by local law). We do not knowingly collect personal data from children. If we learn that we’ve collected data from a child under that age without proper consent, we’ll take steps to delete it.
10. International Transfers
If you are accessing our website from outside the country in which Lupine Lane Co. operates, your information may be transferred to, stored, and processed in other countries. We’ll take steps to ensure that your data remains protected in accordance with this policy.
11. Changes to This Privacy Policy
We may update this policy from time to time. We’ll post the revised version on the Site and update the “Last updated” date. Your continued use of the site after changes means you accept the new policy.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy, please contact us at:
